Support channels
- WhatsApp: +962 78 747 7617 — Saturday to Thursday, 9:00 am – 9:00 pm Amman time (GMT+3).
- Tickets: from the client area at sis.startbigger.com, every day of the week.
- Email: support@startbigger.com for billing and formal requests.
- Support is available in Arabic and English.
First reply times
| Plan | During support hours |
|---|---|
| Managed Site | 4 hours |
| Business | 4 hours |
| Professional | 2 hours |
| All-in | 1 hour |
Tickets outside support hours are answered within 12 hours. If your site is completely down, message us on WhatsApp at any time; we aim to reply within 30 minutes.
What support covers
- Hosting, server, email, DNS, SSL and backup issues.
- WordPress installation, performance and common plugin problems.
- Migrating your site to us for free.
- For Managed Site customers: updates and small content edits.
What it does not cover
- Custom development or designing new websites outside your plan.
- Fixing code or plugins written by others, beyond diagnosing the problem.
- Running marketing campaigns or content.
Availability
We aim for 99.9% monthly availability. This is an operational target, not a guarantee backed by service credits. We announce scheduled maintenance by email in advance whenever possible.