We want you to try our services without risk. This policy explains when and how we refund.
30-day guarantee on new hosting
- If you cancel a new hosting plan or Managed Site within 30 days of your first payment, we refund the full amount paid for the plan.
- If your order included a free domain, the registration price of that domain (JOD 12.99 / $17.99) is deducted from the refund, and the domain stays registered in your name until the end of its term.
- If you bought with a promotional discount, the refund is the amount you actually paid.
Renewals
If a hosting plan renewed automatically and you did not want it to, you can ask for a refund of the renewal within 30 days of the charge. After 30 days from the renewal the amount is not refundable, and you can cancel the service so it ends at the end of the paid term.
Not refundable
- Domain registration, transfer, renewal and redemption fees, once the operation is completed with the registrar.
- Add-ons already used, or work completed at your request outside your plan.
- Accounts terminated for breaching the Acceptable Use Policy or the Terms of Service.
How to request a refund
- In the client area at sis.startbigger.com: open the service → “Request Cancellation”, or open a ticket, or email support@startbigger.com.
- Include the invoice number or the domain linked to the service.
- We confirm your request within one business day.
When you get your money
We refund to the original payment method within 5 business days of approval. It may take another 5 to 10 business days to appear on your statement, depending on your bank. Card payments are refunded in US dollars, so the amount shown in your local currency may differ because of your bank’s exchange rate. CliQ and e-wallet payments are refunded the same way.
Before you dispute a charge
If you have a problem with any charge, contact us first at support@startbigger.com or on WhatsApp, and we will resolve it quickly without the need for a dispute with your bank.